Christmas & New Year - Delivery & Exchange Service

On this page, we have gathered information about the delivery and exchange of spare parts and Christmas gifts during the holiday season.

Delivery of Spare Parts & Christmas Gifts

In the lead-up to Christmas, it is a great idea to order your household appliance spare parts, care products, and Christmas gifts in advance to ensure they arrive on time – leaving you time for repairs, preparations, and gift-wrapping.

If the desired item is in stock, we typically offer 2-5 days of delivery time for orders placed on weekdays before 6:30 PM. To ensure your items arrive before Christmas, we recommend placing your order no later than December 13, by 6:30 PM.

If the item is not in stock, it must be ordered from one of our suppliers, resulting in slightly longer delivery times – typically 3-5 working days, provided the item is available from our suppliers. If you wish to order items that we do not have in stock, we recommend ordering well in advance to ensure timely delivery before Christmas.

Please also note that winter weather may affect delivery times. Nettoparts cannot be held responsible for delays caused by GLS.

Exchange of Christmas Gifts

Christmas gifts and other items purchased from Nettoparts between November 1 and December 30 can be exchanged until January 14.

For items purchased before November 1, you have the usual 14-day right of withdrawal from the date you receive your goods.

Delivery After Christmas & New Year

Please note that our delivery partners do not operate on the following dates: December 24, December 25, December 26, December 31, and January 1.